In this Implementors episode, host Ted Wolf sits down with Curtis Bateman, Vice President of International Direct Offices at FranklinCovey and a globally recognized change management expert, for a deep exploration of how leaders can guide people through change with clarity, empathy, and discipline. Drawing from more than 25 years of experience helping organizations navigate disruption, Curtis explains why change follows predictable emotional and behavioral patterns — and why leaders who understand these patterns are far more effective at sustaining performance. He shares insights from the development of FranklinCovey solutions like Change Element and Leaders@Change, emphasizing the importance of prioritizing people over process when transformation is underway. Ted and Curtis explore what resilient leadership looks like in today’s rapidly evolving environment, where technological shifts — including AI — are accelerating the pace and complexity of change. Curtis highlights why trust, communication, and intentional leadership behaviors are essential to helping teams adapt, learn, and stay engaged rather than overwhelmed. From managing uncertainty to building cultures of continuous improvement, this episode offers practical, field-tested guidance for leaders responsible for executing change at scale. It’s a must-listen for anyone seeking to turn disruption into opportunity and lead with purpose in an increasingly dynamic world.
